Virtual Call Center | Set up remote Call Center for Outbound and Inbound Calls

Set up a Virtual Call Center

If you’re looking to create a sales-driven business from the ground up, our virtual call center offers advanced features and easy set-up that allow you to hit the ground running. With every increasing advancements in technology, now is the best time ever to operate a business remotely. Virtual call centers allow you the flexibility and opportunity to do so, while having others work from home to contribute to your sales leads.

What is a Virtual Call Center?

A virtual call center is one in which the callers making outbound calls do so by working remotely out of their homes as opposed to working in cubicles all in one building. The callers may be working on behalf of collection agencies, sales call centers or as customer service support.
A virtual call center can be managed and operated over the internet rather than utilizing employees in a typical outbound call center office. With virtual call centers, employees can work from home rather than having to drive lengthy miles to and from an office every day. This allows for boosted morale and a feeling of freedom for your sales agents. Typically, this results in increased sales and works to make your team feel motivated. Additionally, a virtual office gives you the opportunity to have sales agents online at all times of the day. This is because you can hire from outside of your location. This means more calls, which results in more closings.
Finally, with happy agents, you’ll find that retention rates increase. When employees are happy with their work schedule and routine, they’re less likely to start looking for a new job. Or, work at just above par until they get fired. If you’re looking for a great way to keep your team, creating a virtual office might be the solution you need.
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A Solution for Outbound Call Centers: Virtual Phone Numbers

Our call center solution allows your agents to place their Outbound calls with a reachable phone number that appears on the recipients Caller ID. Calls from virtual phone numbers are indistinguishable from “regular” phone calls, allowing calls to be made locally without long-distance fees or dialing a foreign country code.
When you call recipients receive a call from a local number in their country, it gives your business a sense of authenticity, even if your outbound VoIP phone number originates in India or the Philippines, and the calls are being made to another country, like the United States. Customers are more likely to reject a call as a misdial or spam if the area code and country code don’t match their own.
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Make and Receive Calls Using our new Web Dialer as well as our Android Dialer app

We offer virtual phone numbers in nearly every country in the world. To make outbound calls, your outbound calling agents are able to utilize our new web phone dialer. Our new Web Dialer is designed to help busy professionals and sales people quickly dial a phone number on a web page directly from the browser they use.

This outbound VoIP service can be coupled with the valuable features such as call recording, simultaneous ringing, and virtual SMS numbers. In addition to our Web Dialer, you may make and receive international phone calls from an Android device using our Dialer app (iOS is coming soon).

The dialer is capable of utilizing both VoIP/SIP protocol using your computer's microphone and speakers as well as PSTN networks (currently active and available) to initiate calls from any web page.  After setting up an account with us, users obtain and enter the specific account credentials in the settings page and successfully authenticate it prior to using it.

Users can initiate calls by highlighting a phone number on the web page and then right click and selecting it from the drop down menu or directly entering a phone number in the web dialer.

Popular Features

  • Two-way voice calls from any of your virtual or toll free phone numbers
  • Set a Dynamic Caller ID to display for outbound calls
  • Make assisted call transfers to other active users in your network
  • FREE in-network calls between users
  • Fully integrated Contacts and Call History

For more information on Outbound calling, click here.

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How is the audio quality?

Our international call forwarding partner has 20+ plus years of experience has resulted in close partnerships with reputable service providers around the globe. Through this experience and by developing a proprietary service platform, we are able to provide the highest service quality and reliability to our customers. In short, our international call forwarding service is a proven solution that combines the proven technology of the public switch telephone networks (PSTN) as well as the most advanced voice switching options used routinely by all major networks around the world.

The network is built with proper redundancy to ensure high reliability of the service. Points of presence in multiple countries ensure the best possible quality thanks to proprietary routing algorithms. There's a good reason some of our customers rely on our services for close to a quarter century. You can expect excellent audio quality.

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How Outbound Calling Centers work

Our Outbound Calling service solution incorporates virtual phone numbers into the calling process thereby allowing businesses to reach customers in different countries with matching caller IDs and decreasing rejected call ratio. In addition, your virtual phone numbers can be used for receiving return calls from customers improving the overall customer experience and positive results. In addition to using our new web dialer (which we recommend highly), we can provide multiple options to make outbound calls including free softphones, IP phones, and local access numbers (where VoIP is not a viable).

What is the cost of using Outbound Dialing?

Outbound Calling service can be added to any virtual phone number order and costs as low as $25 per month with Basic Plan. Higher service plans provide rate discount of up to 15%. The monthly service fee is used as call credit and per minute rates are extremely competitive and dependent on the country and network called.

How to Set Up Outbound Calling with Your Virtual Number

It’s easy to set up outbound calling with your virtual phone number in just a few steps using the web dialer. Your virtual number can be activated right away when you sign up, and all settings can be managed in real-time through an online control panel.

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Benefits of Outbound Calling for Virtual Call Centers

 

Call Recording
Call Recording gives you the ability to record your outbound phone calls automatically. Whether it’s a general customer service interaction or a financial transaction, all important information will  be saved for future reference.
Customer Caller ID
Having a local phone number appear in the caller ID can be very useful when calling another country. Outbound Calling allows you to customize your caller ID and control what your customers sees.
Computer Telephony Integration
CTI or Computer telephony integration refers to any
technology that allows computers to interact with telephone
systems. This allows users to access and perform all
API Integrations
An API connection provides a backdoor access to
connect with your CRM or support desk software.
Call Tracking
Our Virtual Call Center interface allows you to view
call logs which includes date & time and duration. Call
tracking can also be used in marketing campaigns by
using dedicated numbers to determine the effectiveness
of that campaign.
Credibility and Professionalism
By making outbound calls from your virtual phone
number, your company will appear more credible and
professional.
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Virtual Call Center  | International Call Forwarding